CogEQ
Managed IT support that doesn't gate-keep your team
Most SMEs end up paying for an MSP that only their IT lead can talk to. CogEQ flips that: every employee gets a self-service portal to raise tickets and check status, while you keep oversight of seats, spend and SLA performance from the same PrismEQ dashboard.
CogEQ is opening to early-access customers in 2027. Tell us your shape and we'll let you know when slots open.
User-based ticketing portal
Every employee can raise a ticket directly without going through the IT lead. Status updates land in their inbox; the manager sees the queue, MTTR and category breakdown.
- Self-service ticket raising
- Email + portal updates
- Manager dashboard with SLA timing
- Categorisation + tagging
Seat management
Add a starter, remove a leaver, change a role — once. The change flows to Microsoft 365, your antivirus, your backup, and your endpoint manager without you logging into each one.
- Joiner / mover / leaver workflows
- Cross-vendor seat propagation
- Audit trail per change
- Same portal as PrismEQ
Endpoint & patch oversight
Every device gets a patch + posture report. We don't try to be your MDM — we sit alongside Intune (or Jamf, or Kandji) and tell you when something's drifted.
- Patch-state visibility per device
- Cyber-Essentials-aligned baseline
- Drift alerting
- Works alongside your MDM
Tenant knowledge base
A private wiki for "how do we do X here". Tickets that resolve a common issue automatically suggest a KB article — over time the internal helpdesk gets smarter without anyone curating it manually.
- Per-tenant private space
- Markdown articles
- AI-assisted draft from resolved tickets
- Search across past tickets
SLA & reporting
Quarterly review pack with first-response time, MTTR, recurring categories and where we'd recommend prevention work. The numbers are honest — including misses.
- First-response & resolution timing
- Recurring-issue heatmap
- Honest miss reporting
- Quarterly review call
Joiner / leaver runbooks
A documented, audited process for every new starter and every leaver. Aligns with Cyber Essentials access-control requirements and makes ICO breach response materially simpler if it ever comes up.
- Per-role provisioning template
- 1-day SLA on leaver revocation
- Audit trail with completion proof
- CE+ aligned
Pricing
Per-user, predictable, no surprises
CogEQ pricing covers your monitoring, helpdesk and core managed services in a single per-user fee. Add-ons sit on top, only as you need them.
Spark
5–19 users
Standard helpdesk hours • +addons
- Remote helpdesk (Mon–Fri 9–5)
- RMM via N-able
- Patch management
- Endpoint monitoring
- Backup job monitoring
- Monthly health report
Surge
20–99 users
Extended helpdesk • quarterly review
- Everything in Spark
- Helpdesk Mon–Fri 8–8
- Priority ticket queue
- Quarterly account review
- Security alerting
- Proactive device health checks
Crest
100–249 users
24/7 critical • SLA-backed
- Everything in Surge
- 24/7 critical-incident response
- Dedicated account manager
- Monthly account review
- SLA with breach penalty
- Onboarding workshop
Cause
For registered charities
Any size • subject to eligibility
- Everything in Spark
- Charity-rate pricing
- Standard helpdesk hours
- Monthly health report
- Vendor-neutral advice
- Same engineers, lower rate
Registered charities and CIOs only. Eligibility verified on application.
Internal preview pricing. All prices exclude VAT. Per-user fee covers core managed services; add-ons priced separately. Contact us for 250+ users.